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TIPS FOR BETTER CLIENT RELATIONS

Lauren Blackwell

 

 

Ask Questions

Understanding exactly what you are doing and why will help you start the process efficiently.

 

 

The first few meetings you will have with your clients will cover that. Asking questions that will point you in the right direction is vital to understanding what you need to do and how you tackle it. The right questions will allow your client to go at length about what they are looking for your team to deliver to them.

 

Ask, what the company’s/organization’s goals are they trying to accomplish with this project? What audiences are they trying to reach? What would they like the project to look like? And bring your own ideas and suggest methods to accomplish their goals.

 

Maintain Weekly Communication

Here at Wolf Pack Relations we believe that sending weekly memos to all clients is a practical way of updating them.  

 

It lets your clients feel more a part of the process, allowing them to know at exactly what point you are on. And lets them know you haven’t forgotten about them.

 

It’s a simple and easy way of maintaining good client relations.

 

Deliver

In memos you will give a completion date for the phase/part of the process.

 

Fulfilling the completion date or even better before the listed date will look great on your team and the firm as a whole. Delivery is an aspect that reflects on the entire firm.

 

Anticipate

Seeing what methods will work for you project before they are asked of you is skill I am still developing. It’s a skill that comes with experience, it means really knowing the different methods at your disposal and how they will help you with different clients.

 

 

 

 

Conclusion

All these tips are things I’ve learned and are working on applying in my own process. When using them I see the difference in how easier it is to understand what I need, what I can do and where I will need help to do a good job.